FAQ & Site Info
Terms of ServiceTerms of Service
Orders placed on Monday thru Thursday (before 12.00PM CST) usually takes 1 to 2 business days to process, before shipping. Orders placed on Friday (after 12.00PM), Saturday and Sunday, will be processed on next business day.
We normally ship customer's orders within two to three business days of receipt of your order and payment. You'll receive an E-mail confirming your order and a second E-mail with your shipping information including tracking numbers.
Domestic orders will be shipped via USPS services. USPS ground service may take 3 to 7 working days for delivery depending on your shipping location. We have no control over USPS Carriers suggested arrival times. We will not ship to a APO/FPO address.
For your convenience we gladly accept credit cards payments with Stripe.
14 Day Return/Exchange Policy:
You may return or exchange your on-line purchases within the first 14 days. Please include a copy of your original invoice noting the items you are returning. All returns or exchanges MUST be accompanied by the Invoice, in the original packaging and be in the same condition it was shipped to you in. All merchandise must be returned free from any defect. We will not accept any return if the item has been used or damaged for any reason. Returns will be credited back to the same credit card as the original charge.
Shipping and handling charges are not eligible to be refunded.
We cannot accept returns or exchanges on accidental breakage.
If returning to us by mail, we recommend that you send your package via a traceable method (FedEx, UPS or insured mail) and you may want to insure your package. My Simple Totes is not responsible for products we do not receive or products damaged in shipping.
Please contact (email@example.com) within four days upon receipt of your order. Be sure to include your name, invoice number and the item(s) you are wanting to return. You must make this request and return the item(s) within 14 days to qualify ( less shipping & handling). You will be responsible for all shipping costs.
Please allow 2-4 weeks for the return to be processed and credited to your account.